Terms & Condition
- Your booking is made with Win-Win Asia, registered in Bangkok and all bookings are subject to these terms and conditions.
- All communications by the Company in relation to your bookings will be sent to the email address stated on the booking form.
- All bookings must be made through an authorized representative of the Company.
- Your bookings must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
- If you book within 30 days of your departure date payment must be made in full at the time of booking.
- All special requests, such as dietary requirements, should be noted on the booking form.
- The Company will provide the service as set out and confirmed in writing.
- The Company is under no obligation to furnish a breakdown of the costs involved in a booking.
- The Company reserves the right to notify you of any increase in price before accepting your booking.
- After a Confirmation Invoice has been issued, unless you choose to pay for your reservation in full at the time of booking, the price of your booking is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel, the exchange rate applied to the particular package or if the government or regulatory body introduce an increase of taxes. Even then, the Company will absorb an amount equal to 2% of your booking price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
- If a surcharge would increase the total booking price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
- Optionally, you may choose to pay for your reservation in full at the time of booking, in which case your booking price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
- Occasionally it may be deemed necessary to make changes to your bookings and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to make another booking from Monte-Carlo Hotels or (iii) to cancel your booking. Compensation may be payable in cases of major change as detailed below.
- No compensation will be payable for minor changes. Minor changes include minimal changes to the type of transportation vehicle used and accommodation changes to a comparable or superior standard.
- Major changes include cancellation and accommodation changes to an inferior standard of accommodation.
- Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
- The Company reserve the right to cancel your booking at any time before the date of departure, even after a confirmation notice has been sent. If your booking is cancelled the Company will refund in full the money you have already paid. No compensation will be payable
- Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of an international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
- If you fail to pay the balance of the booking price at least 30 days before departure, the Company will treat the booking as canceled and levy the cancellation charges set out below
- You may cancel your booking at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
- 60 days or more 20% of Total Amount
- 30 – 59 days 50% of Total Amount
- 7 – 30 days 80% of Total Amount
- 6 days or less 100% of Total Amount
- After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour.
- The Company does not own or manage the accommodations and other facilities used in conjunction with the booking made. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company has not had the opportunity to inspect and do not represent that such accommodation, restaurants, and other facilities and services have been inspected.
- The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your booking, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
- Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
- The Company regrets that no refund will be made on unused tickets where travel, sporting event or other types of tickets unless a refund can be obtained from the carrier or provider.
- You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
- Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accepts no responsibility for any delay or expense should your documents not be in order.
- You are responsible for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
- By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
- It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
- All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
- The Company will undertake to ensure the safety of the client throughout the tour, however, aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a �?Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgment and care at all times to ensure their own safety and that of their fellow tourists.
- If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
- Any dispute that may arise will be governed by Thai law and both parties shall submit to the jurisdiction of the Thai Courts.
- All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
- It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements or medical information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers if it is necessary for them to know this information in order to fulfill the Company’s obligations to you.